Refund and cancellation policy

This website (rankpilot.solutions) and the "rankpilot" service are operated by Detrix Digital (detrixdigital.com), legal entity: [full legal name and entity type of the contracting company, to be added by the owner]. In this document "we", "us" and "our" mean that company. "You" means the person or organisation using the website or buying our services.

Registered address: [registered business address, to be added by the owner]. General contact: [email, to be added by the owner].

This policy applies to paid services bought from us. If you are a consumer with rights under the law of your country (for example statutory cancellation or "cooling-off" rights), those rights are not reduced by this policy. Our services are provided to businesses. [Owner: every commercial term in this document is a draft for you to confirm or change before launch.]

1. Free audit

The AI visibility audit is free and creates no obligation. There is nothing to cancel or refund.

2. Monthly plans

• Billing. Fees are billed monthly in advance unless the Engagement Document says otherwise.
• Cancelling. You may cancel at any time by email. Cancellation takes effect at the end of the billing month in which at least 30 days' notice has been given, unless your Engagement Document says otherwise. You keep the service until then.
• Refunds for a started month. A month's fee is not refunded once work for that month has started, because the work (audits, fixes, tracking, reporting) is carried out from the start of the month and cannot be returned.
• First-month assurance. [Owner to decide whether to offer a money-back or exit option for the first month, and if so its exact conditions; delete this item if not.]

3. Fixed-scope projects

• Before work starts: if you cancel before we have started, we refund any advance payment in full, less non-refundable third-party costs already committed with your approval.
• After work starts: any advance payment covers work already planned and begun. We refund only the part of the fee for work not yet done, calculated from the milestones in the Engagement Document.
• Completed deliverables are not refundable once delivered and accepted, or deemed accepted after [acceptance period, for example 7 days] without written objection.

4. Results are not grounds for a refund

Because rankings, AI citations, traffic and revenue cannot be guaranteed (see section 4 of our Terms of service), the fact that a result was lower than you hoped for is not, by itself, a ground for a refund.

5. If we do not deliver the agreed work

If we fail to perform agreed work, email us within 30 days. We will first re-perform the work free of charge within a reasonable time. If we cannot, we will refund the fee paid for that work. This is the remedy described in section 12 of the Terms.

6. Third-party costs

Amounts we paid to third parties on your behalf with your approval (for example software licences, data subscriptions, advertising spend, domain or content purchases) are not refundable by us, but we will pass on any refund we receive.

7. How refunds are made

Approved refunds are paid to the original payment method, in the original currency, within [refund period, for example 10 business days] of approval. Bank, currency-conversion and payment-processor charges we cannot recover may be deducted where the law allows. Chargebacks: please contact us first so we can fix a problem faster; we may dispute a chargeback that conflicts with the Engagement Documents.

8. How to cancel or ask for a refund

Email [email, to be added by the owner] with the name of your business, the plan or project, and the reason. We will reply within [response time, for example 2 business days].